Mumbai, August 2, 2018: The best teams of technicians and service advisors from 34 countries applied their skills and expertise to a range of tests in the global championship for the 14th edition of the Audi International Twin Cup in Saalfelden, Austria. Dedication and passion led the team from Audi India to claim 2nd position in the ‘Technology’ category in the International finals of the Audi Twin Cup 2018.
“The Audi Twin Cup is an initiative to recognize our dealer partners who continuously strive towards delivering exceptional customer service. It is a proud moment for us to have bagged the second position in the ‘Technology’ category of the world finals of the Audi International Twin Cup 2018. This clearly displays the level of service expertise and technical knowledge of the Audi India team when it comes to consistent customer focus,” said Mr. Rahil Ansari, Head Audi India.
Nearly 2,500 teams from Audi dealers in 34 countries took part in the national competitions. 67 of those teams qualified for the international finals in Saalfelden, Austria. During the two-day event, participants demonstrated their advisory skills and technical expertise in typical customer situations ranging from the check-in inspection to diagnosing hidden defects and carrying out repairs according to manufacturer specifications.
Customer focus was given particular priority in this year’s theoretical and practical tasks involving the Audi SQ7. The teams demonstrated in concrete challenges how they use the new, flexible core service process to provide individualized customer support. The technical inspection and guided troubleshooting for features like the 360 degree camera system also put their technical skill and precision to the test.
“It is not easy to compete amongst 34 different technology teams that are well versed with the technical knowledge and are highly efficient in their work. Overcoming these challenges, Audi India team fought hard and bagged the second slot in the ‘Technology’ category. By delivering on a framework moderated by AUDI AG, the team from India has clearly validated that the Audi service and technical knowledge is clearly at par with the level of service offered worldwide by Audi,” added Mr. Ansari.
2018 marked the 14th time the practical finals were being held. This year’s participants once again demonstrated a premium service mindset and team spirit to offer the Audi customers a superior and consistent service experience.
In the ‘Technology’ category, the team from Slovakia performed impressively to win the first place, team India stood second while the team from Australia took the third place.
In the ‘Service’ category, Team Japan took the top position, followed by team Russia on the second place and team United Kingdom on the third place. Team India stood at fifth position in the ‘Service’ category.
In the ‘Twin’ category France bagged the top position, the second-place Swiss team also performed impressively. The service technicians and advisors from the USA followed on third place. Team India stood at fifth position in the ‘Twin’ category .